About this Paperback
- ISBN-13
- 9781138673410
- Author
- John S. Oakland,Robert J. Oakland,Michael A. Turner
- Publisher
- Routledge
- Edition
- 5
- Published
- 2020
- Pages
- 556
- Binding
- Paperback
Verified US edition — ISBN 9781138673410
ISBN 9781138673410 identifies the 5 of Total Quality Management and Operational Excellence Text with Cases by John S. Oakland by John S. Oakland,Robert J. Oakland,Michael A. Turner, published by Routledge (2020). Every copy Book Shop Now ships against this ISBN is the genuine US-edition print run from the original publisher's authorized US distribution — no overseas reprints, no scanned facsimiles, no "international edition" rebranding. Verify this ISBN against your professor's syllabus before checkout.
About Routledge
Routledge and its sister imprints CRC Press, Focal Press, and Taylor & Francis are part of Informa plc — together producing reference works across counseling, social sciences, language studies, engineering, and academic specialties. CRC Press's medical and clinical references (50 Landmark Papers series, surgical atlases) are board-prep staples. Routledge social-sciences titles dominate graduate-level reading lists. We source Routledge family titles directly from authorized US distribution.
How students use this book
NCE, CPCE, and state counseling licensure exams test across nine content areas — human growth, social/cultural, helping relationships, group work, career, assessment, research, and professional orientation. This title works best inside a multi-resource prep plan: a content review like Rosenthal's, a Q-bank, and audio review for commute time. Most successful candidates dedicate 8-12 weeks of focused review across all nine domains.
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