Put values—and value—over volume with a professional services subscription model
Professional firms are built on relationships. But you wouldn't know it by observing their predominant business model — a model centered on selling transactions and inputs, not outcomes that deepen and strengthen relationships.
Time’s Up! offers you a guide to building a more valuable firm, one where relationships and lifetime customer value are at the center of how you create and capture value. You’ll learn how to:
- Create customer lifetime values that far exceed acquisition and retention costs
- Move customer relationships to the center of your firm
- Leverage the collective knowledge of your customers
- Elevate customers from where they are to their desired future by providing transformations, where the customer is the product.
Only uncommon offerings command uncommon prices. Time’s Up! introduces you to a revolutionary new business model that transforms your firm, your teams and your results with the customer right at the center of the process.
Author: Paul Dunn,Ronald J. Baker
Publisher: John Wiley & Sons
Publish Date: 2022-11-22
Edition: 1
ISBN: 1119893526
ISBN 13: 9781119893523
Dimension: Length: 6.401562 inches, Width: 1.401572 inches, Height: 9.098407 inches
Weight: Weight: 1.3500227075832 pounds
Binding: Hardcover
Pages: 400
Put values—and value—over volume with a professional services subscription model
Professional firms are built on relationships. But you wouldn't know it by observing their predominant business model — a model centered on selling transactions and inputs, not outcomes that deepen and strengthen relationships.
Time’s Up! offers you a guide to building a more valuable firm, one where relationships and lifetime customer value are at the center of how you create and capture value. You’ll learn how to:
- Create customer lifetime values that far exceed acquisition and retention costs
- Move customer relationships to the center of your firm
- Leverage the collective knowledge of your customers
- Elevate customers from where they are to their desired future by providing transformations, where the customer is the product.
Only uncommon offerings command uncommon prices. Time’s Up! introduces you to a revolutionary new business model that transforms your firm, your teams and your results with the customer right at the center of the process.
Author: Paul Dunn,Ronald J. Baker
Publisher: John Wiley & Sons
Publish Date: 2022-11-22
Edition: 1
ISBN: 1119893526
ISBN 13: 9781119893523
Dimension: Length: 6.401562 inches, Width: 1.401572 inches, Height: 9.098407 inches
Weight: Weight: 1.3500227075832 pounds
Binding: Hardcover
Pages: 400