About this Paperback
- ISBN-13
- 9780357718308
- Author
- K. Douglas Hoffman,John E. G. Bateson
- Publisher
- Cengage Learning
- Edition
- 6
- Published
- 2023-03-27
- Pages
- 352
- Binding
- Paperback
Verified US edition — ISBN 9780357718308
ISBN 9780357718308 identifies the 6 of Services Marketing Concepts, Strategies, & Cases by K. Douglas Hoffman,John E. G. Bateson, published by Cengage Learning (2023-03-27). Every copy Book Shop Now ships against this ISBN is the genuine US-edition print run from the original publisher's authorized US distribution — no overseas reprints, no scanned facsimiles, no "international edition" rebranding. Verify this ISBN against your professor's syllabus before checkout.
About Cengage Learning
Cengage publishes higher-education textbooks across business, sciences, humanities, and allied-health fields, with imprints including Cengage Learning, Brooks/Cole, and Delmar Cengage. Cengage editions typically come with MindTap or CengageNOW digital course access; ordering authentic US editions from authorized channels (not international resellers) preserves access-code validity. Book Shop Now sources directly from Cengage's US distribution.
How students use this book
NCE, CPCE, and state counseling licensure exams test across nine content areas — human growth, social/cultural, helping relationships, group work, career, assessment, research, and professional orientation. This title works best inside a multi-resource prep plan: a content review like Rosenthal's, a Q-bank, and audio review for commute time. Most successful candidates dedicate 8-12 weeks of focused review across all nine domains.
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