About this Hardcover
- ISBN-13
- 9781119815334
- Author
- Don Peppers,Martha Rogers
- Publisher
- John Wiley & Sons
- Edition
- 4
- Published
- 2022-04-26
- Pages
- 512
- Binding
- Hardcover
Verified US edition — ISBN 9781119815334
ISBN 9781119815334 identifies the 4 of Managing Customer Experience and Relationships A Strategic Framework by Don Peppers by Don Peppers,Martha Rogers, published by John Wiley & Sons (2022-04-26). Every copy Book Shop Now ships against this ISBN is the genuine US-edition print run from the original publisher's authorized US distribution — no overseas reprints, no scanned facsimiles, no "international edition" rebranding. Verify this ISBN against your professor's syllabus before checkout.
About John Wiley & Sons
John Wiley & Sons publishes academic and professional reference books across business, sciences, engineering, and education. Wiley's medical journal back-titles, biostatistics references, and professional design textbooks (Piotrowski's Professional Practice for Interior Designers, Wiley Finance series) are widely course-assigned. Book Shop Now sources Wiley US editions directly to maintain ISBN verifiability.
How students use this book
NCE, CPCE, and state counseling licensure exams test across nine content areas — human growth, social/cultural, helping relationships, group work, career, assessment, research, and professional orientation. This title works best inside a multi-resource prep plan: a content review like Rosenthal's, a Q-bank, and audio review for commute time. Most successful candidates dedicate 8-12 weeks of focused review across all nine domains.
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