Frequently Asked Questions
Last updated: July 11, 2026
Shopping & Editions
How do I know if a textbook is the current edition?
Every product page lists the edition number in the title and description, and the ISBN-13 shown directly under the title is the US edition ISBN. If your professor specified a particular edition, match the ISBN exactly — for example, the 11th and 12th editions of a pharmacology text will have two different ISBNs even though the titles look identical. For nursing, medical, and pharmacology textbooks, publishers release new editions every 2-3 years; for fields like mathematics or classical literature, editions change less often. If you're unsure which edition your course requires, email us at support@bookshopnow.com with your syllabus and we'll confirm the right ISBN before you order.
Are these authentic US edition textbooks?
Yes. Every book at Book Shop Now is sourced directly from US publishers or their authorized distributors. We do not sell counterfeit textbooks, photocopied versions, or unauthorized international editions sold as US editions. Each listing shows the exact US-edition ISBN so you can verify it against your course requirements before buying. If you ever receive a book that doesn't match the listing, contact us for a full refund.
Do you sell international editions?
No. We only sell the US edition of each textbook. International editions are legal to own in the US (per Kirtsaeng v. Wiley) but the pagination, problem sets, and references differ from US editions, which can cause issues in coursework.
Do textbooks include access codes for MyLab, Connect, Mastering, etc.?
Most textbooks come with one-time-use access codes only if specified in the product description. If a course requires the access code, look for the bundle version. Used books generally do not include valid codes.
Shipping & Delivery
How fast does Book Shop Now ship?
Orders ship from our US warehouse within 1-2 business days. Standard US delivery is 3-7 business days and is free on every order. Express options are available at checkout. See our Shipping Information page for details.
Do you ship internationally?
We currently focus on US shipping only to keep delivery fast and costs low for our core customers. For international orders, we recommend contacting your local academic bookseller or buying direct from the publisher.
How do I track my order?
You'll receive a tracking number by email within 24 hours of shipment. You can also log into your account to view order status.
Returns & Refunds
What's your return policy?
If a book arrives damaged, mismatched to listing, or you change your mind within 14 days of delivery, contact us for a return authorization. Books must be in resellable condition (no markings, writing, or torn pages). Once received, refunds process within 3-5 business days. See our full refund policy.
My book arrived damaged or wrong. What do I do?
Email support@bookshopnow.com within 7 days of delivery with your order number and a photo. We'll send a replacement or full refund immediately at no cost to you.
Payment & Pricing
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), Apple Pay, Google Pay, and PayPal through Shopify's secure checkout.
Do you price-match Amazon or other retailers?
We aim to be priced competitively against major academic retailers. If you find an identical US edition textbook at a lower price elsewhere, email us before purchase and we'll review on a case-by-case basis.
Do you offer discounts for bulk or institutional orders?
Yes. For orders over $500 or institutional purchases (schools, libraries, hospital training programs), email support@bookshopnow.com with your list of titles and ISBNs for a bulk quote.
About Book Shop Now
Who is Book Shop Now?
Book Shop Now is a US-based online retailer specializing in college textbooks and academic books, with a focus on medical, nursing, psychology, social science, and reference titles. We source directly from publishers to keep prices fair and quality verified. Book Shop Now is owned and operated by Appalacian Inc, a registered New Jersey corporation. Read more about us.
How do I contact Book Shop Now?
Email support@bookshopnow.com any time — we typically reply within one business day (our team works Monday-Friday, 9:00 AM-5:00 PM EST). See our Contact Us page for more options.