Organizational Communication: Approaches and Processes by Katherine Miller is the foundational textbook used in undergraduate and graduate organizational communication courses across US universities, including business, communication studies, organizational behavior, and management programs.

What this textbook covers:

• Classical and contemporary theory: from Weber and scientific management through human relations, systems theory, cultural and critical approaches
• Communication processes: socialization, decision-making, conflict, leadership, change, and team dynamics
• Modern organizational challenges: remote work and virtual teams, diversity and inclusion, organizational identity, emotional labor
• Real organizational case studies: across corporate, nonprofit, healthcare, and government settings
• Communication technology: digital transformation, social media in organizations, AI and the future of work

What students develop: Critical thinking about how communication shapes organizations, frameworks for analyzing workplace dynamics, applied skills for navigating organizational life, and a theoretical vocabulary for graduate-level study.

Who uses this book: Communication studies majors and graduate students, MBA students in organizational behavior tracks, HR and management professionals seeking deeper theoretical grounding, and faculty teaching organizational communication courses.

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