Written in a clear, engaging style, <i>Plunkett's Procedures for the Canadian Medical Administrative Assistant, 6th Edition,</i> provides instruction for all the essential o?ce procedures required by today's health services administrative assistants in Canada - whether working in a medical o?ce, a complementary care o?ce, or in a hospital setting. Chapters address the diverse skills and knowledge required by a medical o?ce administrative assistant, such as good communication, privacy, customer service, stress management, medical transcription, ?ling, appointment booking, physical and virtual meetings, billing (ICD- 10-CA), and more. This new expanded edition includes in-depth coverage of topics including privacy and con?dentiality, hospital procedures, cross-cultural communication, and more. Three new chapters explore health care's evolving landscape, therapeutic communication, and pharmacology, while a revised art program visually reinforces key concepts. Accompanied by a robust o?ering of invaluable learning resources on Evolve, this is the only text you'll need to prepare for your career in health care administration assistance. <ul> <li><b>Quintessentially Canadian content and viewpoint</b> meets the needs of the medical o?ce assistant and health services administrative assistant in Canada.</li> <li><b>Re?ects current privacy legislation (PIPEDA)</b> and changes to provincial and territorial Freedom of Information acts.</li> <li><b>Current coverage</b> includes the latest information on electronic medical records (EMRs) and health care plans across Canada.</li> <li><b>Real-world examples and exercises</b> enable you to delve deeper into key topic areas.</li> <li><b>Variety of working papers and templates</b> allow for extra practice on tasks and scenarios encountered in the medical o?ce environment.</li> <li><b>Helpful learning tools</b> throughout the text include learning objectives, key terms, assignment boxes, tips, critical thinking boxes, <i>Did You Know?</i> boxes, end-of-chapter assignments, and discussion questions.</li> <li><b>Companion Evolve website</b> offers review questions, videos, forms and templates, an audio glossary, and more to reinforce your mastery of important concepts.</li> <li><b>Clear, engaging, and accessible writing style</b> makes content easy to understand.</li> <li><b>Four-colour design and art program</b> illustrates current concepts and improves readability.</li> </ul> <ul> <li><b>UPDATED content</b> re?ects contemporary standards, technological tools, and terminology used in day-to-day modern health care practice.</li> <li><b>EXPANDED coverage of top-of-mind topics</b> includes con?dentiality and privacy, cross-cultural communication, infection prevention and control, new electronic information technologies, hospital procedures, billing practices, administrative roles and responsibilities in the evolving health care information environment, and more.</li> <li><b>NEW chapters</b> on <i>Therapeutic Communication, Health Care in an Evolving Environment,</i> and <i>Pharmacology</i> explore emerging topics in the field.</li> <li><b>EXPANDED and UPDATED art program</b> provides current examples of forms and technologies encountered in the workplace, as well as new diagrams illustrating concepts introduced in the chapter to support comprehension.</li> <li><b>NEW Evolve resources</b> include <i>SimChart® for the Medical O</i><i>?</i><i>ce</i> exercises and practicum activities.</li> <li><b>NEW accompanying workbook</b> is available to reinforce your understanding of textbook content with a variety of learning tools, review questions, case studies, and more. <i>Sold separately.</i></li> </ul>

Details

• Author: Randy W. Beck
• Publisher: Elsevier
• Published: 2025-07-17
• Edition: 3
• Pages: 392
• Format: Hardcover
• Language: en

ISBN: 9780323932622